Confirm Clean:  Expect a reminder text 24 hours before your clean. Please confirm once you get the reminder.

Pick Up:  Our priority is to ensure you receive the best experience possible. If your house is disorganized or your kitchen counters are stacked with dirty dishes, your cleaning service is going to do less “cleaning” and more picking up.  Taking a few minutes before the cleaners arrive to pick up toys, clothes, and dishes will help make sure they have time to get to the tasks you really hate.  (IE: dusting, floors, baseboards, scrubbing toilets.)

Put Away Pets:  If you have aggressive pets, you should absolutely have a plan in place to keep the cleaning team safe when they arrive, but it’s also not a bad idea to keep your pets put away even if they are friendly.  It can be difficult for us to work around a cute puppy or a lovable cat under foot. That being said, we’re absolutely fans of pets and have many furry friends at our customers.

Prepare Your Team:  Have special requests?  Let us know!  Likely you’ve worked out your customized plan in advance, but we know things can change like an unexpected visit from your mother-in-law. You can definitely leave a note for us, but the most effective way to relay information is to contact us directly preferably 24 hours before your clean. Contact information can be found here.

Prevent Lock Outs:  It is so important to make sure that we are able to access your home.  Will you be home during the clean?  Is there an alternate way for us to get inside if you have to step out for a few minutes?  If you are a premium clean customer, we offer a key service to make life easier.  It’s definitely helpful to have a key on file for us to use in case you aren’t home.  Don’t forget to let us know if there is a gate code, alarm code, or any other special instructions.

Cancellation Policy: We know things happen unexpectedly which is why we offer one complimentary reschedule or cancellation once a quarter with no charge. Within the same quarter, a second or third reschedule or cancellation will result in a $10 fee. Please note that excessive reschedules or cancellations can result in charge up to the total of your cleaning fee as well as potential cancellation of services. We request any reschedules or cancellations be made no less than 24 hours before the clean.